Using our Healthy Food Guide Meal Planner? Got questions? Find the answers on this page, including how to pay, contacting us and more. If you can’t find the answer you need, email us on [email protected]
- How does the Healthy Food Meal Planner work?
Forget about complex calorie counting and food logging apps, price calculators and food diaries. Meal Planner is like your personal dietician/meal planner/shopper – all rolled into one.
Meal Planner does the heavy lifting for you by doing a smart search across around 3,000 recipes. The search selects recipes that fit your diet restrictions, food intolerance, nutrition targets, budget, taste preferences. And you’re free to change both your restrictions and preferences as you like.
All the ingredients that are needed to make your chosen recipes are added together to form one single shopping list for that plan, which you can then shop online immediately if you wish.
2. Who are MealIQ?
Meal IQ is a venture-backed UK based technology company that provides a smart meal planning and shopping service, and has partnered with Healthy Food Guide to create the Meal Planner service.
3. How is nutrition calculated?
Meal IQ uses the nutrition information provided by the Healthy Food Guide website for each recipe that makes up your meal plan.
4. Who can use the Meal Planner?
Anyone! But particularly anyone who needs help with meal planning to specific diets or budgets and those simply looking for new recipe ideas and inspiration across the week.
We know how difficult it is to find the time, money and energy to search for healthy recipes that fit your particular diet needs, plan weekly meals and shop day after day. Meal Planner takes the strain.
5. Which diets does Meal Planner cover?
You can choose from a broad range of preferences, including vegan, vegetarian, gluten-free, nut-free, dairy-free, shellfish-free and egg-free. You can also search for a low salt and a low sugar diet, as well as the 5:2 diet.
6. Can I add meals for children?
Our nutritional values and portion sizes are based on standard adult consumption. Some people choose to halve an adult portion to use as an child portion but as this depends on the requirements of each individual child we don’t offer it as an option for the Meal Planner.
7. How often will new recipes be added?
Every week more tired, tested and carefully selected recipes will be added to the Meal Planner.
8. Why am I being asked for my supermarket password?
If you’d like to shop online, you’ll need to log-in through Meal Planner. All personal information is anonymized and encrypted. Meal IQ never stores your supermarket passwords or shares your personal information with third parties. In addition, as an extra safety step, Meal IQ will never complete the checkout from your supermarket account. It will send your products to your online basket but you have the final say on whether or not you want to buy them, change them or continue your shopping for other products you may want.
9. Why can I only shop with Tesco?
We’re bringing more supermarkets online in the early part of 2019.
10. What if I don’t want to shop online at all?
We absolutely understand that online shopping is not everyone’s cup of tea. You can still use Meal Planner to find recipes that fit your criteria and generate a shopping list with all the ingredients you’ll need. Then you can have the shopping list emailed to you, and continue with your shopping in a way you find most convenient.
11. Why have you got recipes from delicious. magazine in the planner?
Simply to offer you more choice. delicious. magazine is our sister publication, and offers a wide range of recipes, which are also nutritionally checked, and suitable for this service.
12. How can I get a refund, or get my money back?
You will need to email [email protected] to request a refund, outlining the reasons for your request. The customer services team can then authorise this if appropriate. If you want to cancel your subscription, you can do that any time via the My account page of the Meal Planner.
13. I am having problems accessing the service
If you’re struggling to log in or use the Meal Planner email us on [email protected] and we will do our best to help.
14. What data do you hold on me?
We hold on to your full name and email address as these form the identifying factors of your account. We need to know whether or not to send you marketing communication, so we also store whether or not you’ve ticked that box. Lastly, we store your the information of what you’ve done when you’ve used the Meal Planner as it helps us to improve the service.
15. How do I cancel my account? And when will I get my last payment taken?
You can cancel your subscription directly from the My account page. Cancellation is immediate, and you will not be charged again and you will retain access to the service until the subscription period end.
16. Where are the terms and conditions?
You can read the full terms and conditions for the Meal Planner on this page.
17. How do I contact Meal Planner?
Please send an email to [email protected]